6.1 Cancellation within the 14 day cancellation period
"6.1.1 You can cancel the Contract within 14 days after receiving your Booking Confirmation explaining the reason for the request.
- If you cancel within 5 days after the payment, the entire amount paid will be refunded.
- If you cancel the contract between the 6th and the 10th after payment, you will be reimbursed 80% of the payment, with the British Council retaining a 10% administrative fee and another 10% penalty fee.
- If you cancel the contract between the 11th and the 14th after payment, the student will be reimbursed 65% of the payment, with the British Council retaining 10% administrative fee and 25% penalty fee."
6.1.2 The cancellation period will expire after 14 days from the day after you receive your Booking Confirmation.
6.1.3 To exercise the right to cancel, you must inform the British Council of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post or an email to the email address stated in clause 5.4). You may use the model cancellation form (see Annex A in the download document), but this is not compulsory.
6.1.4 To meet the cancellation deadline, it is sufficient for you to send your cancellation statement before the cancellation period has expired.
Effect of cancellation
6.1.5 If you cancel the Contract within the cancellation periods noted in clause 6.1.1 above, the British Council will reimburse to you all payments received from you in respect of the relevant English Language Product.
6.1.6* The British Council will make the repayment without undue delay, and not later than 15 business days after it is informed about your decision to cancel the Contract.
6.1.7* The British Council will make the repayment to the same payment card for online payments. All other repayments will normally be made by national bank transfer.
*The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominate an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.
6.1.8(a) Except in the case of self-access products or blended learning products, if you submit your Registration Application on a date that means the English Language Product start date will occur during the cancellation period described in this clause 6.1 you access those English Language Products during the cancelation period, you acknowledge that you are expressly requesting a place on or access to the English Language Product to begin during the cancellation period and if you subsequently cancel the Contract, you shall be liable to pay the British Council an amount which is proportionate to the services that the British Council has performed in providing the relevant English Language Product up until you have informed the British Council of your desire to cancel the Contract.
(b) In the case of self-access products or blended learning products or other digital services which are an English Language Product the following will apply:
(i) Please note that the British Council cannot by law supply a digital service to you before the end of the 14 day cancellation period, unless you expressly consent to this and acknowledge that in doing so, your right to cancellation will be lost;
(ii) If you would like to access and use the digital service during the cancellation period, you will need to tick the relevant check box at the bottom of the Terms and Conditions of Use of Digital Services to confirm that you (a) agree to immediate provision of the digital service; and (b) acknowledge that you will lose your right of cancellation; and
(iii) If you tick the check box referred to above, you will lose your right to cancellation at the point you activate the link to access or start downloading the digital service.
6.1.9 You have no right to cancel after attending or accessing in full or in part the relevant English Language Product. For the avoidance of doubt, in relation to self-access online or blended learning English Language Products you will be deemed to have accessed the whole product once you have accessed the first module whether digitally or in person.
6.2 Cancellation after the 14 day cancellation period
6.2.1 After the cancellation period referred to in clause 6.1 above has expired, you have no automatic right to cancel the Contract. Any cancellation of the Contract after this period will need the approval of your local British Council centre – please contact your local British Council centre to explain why you would like to cancel the Contract and to see if the centre will accept the cancellation.