For specific inquiries about:

English classes for children

The office hours for inquiries about English classes for children are from Tuesday to Friday from 09:30 to 13:30 and 15:00 to 18:00. Saturdays from 09:30 to 13:30 and 15:00 to 17:00.

+56 2 32102355

 *Only information about courses for children.

IELTS exam (International English Language Testing System)

Topics related to:

  • Exam Confirmation
  • Exam payments, cancellations, changes and refunds
  • Certificates, physical copies or activations Test Report Form (TRF)
  • Review or requalifications Inquiry on Result (EOR)
  • Rescheduling and/or Cancellations
  • Comments, suggestions, complaints about the day of your exam

Must be addressed directly to the center with which the IELTS exam was registered or taken:

Instituto Chileno Británico de Cultura 
Santa Lucía 124, Santiago 
+56 2 24132064

English UC 
Av. Jaime Guzmán Errázuriz 3300, Providencia, Santiago 
+56 2 23545036


If after 5 business days of contacting the center you have not received a response about your IELTS test requirement, please write to us at

Aptis and other exams

For inquiries about Aptis and other exams, please contact us via email.